Version 2026-09-17. Last updated: 17 September 2026.

1. Who these terms are between

These terms are between C Level Earth Limited, company number 04105851, registered in England and Wales (“C Level”, “we”), and the business that installs Climate Counts on a Shopify store (“you”).

2. Accepting these terms

You accept these terms by ticking the acceptance box in the app and switching the app on. The box is not ticked for you. We keep a record of your store, the Shopify user who ticked the box, the version of these terms and the time.

The person who ticks the box confirms that they are authorised to accept these terms for the business that owns the store.

3. What Climate Counts does

You choose a share of your eligible sales. The app works out what that share comes to as orders are paid, and keeps a running record of it. That record is your balance towards a carbon credit. Until your store is charged, it is a calculated balance only. Once it is charged, it is project funding. Once a credit is secured for it, the credit is allocated and awaiting retirement.

Eligible sales are the product revenue you were paid after discounts. Tax, shipping, duties, tips, gift card purchases and refunded products are not included. The app shows a worked example before you choose.

An order in a currency other than pounds sterling is converted to pounds at the European Central Bank reference rate for the day the order was paid. The app shows the rate used.

Climate Counts is not a donation service. Your customers do not make donations through it. You buy carbon credit retirements from C Level out of your own revenue.

4. Before charging begins

Charging begins for your store only after you approve it in Shopify. Until you approve it, nothing is charged.

Until then, and in any store that is not offered charging, the app keeps a calculated balance. It records what your rule would buy. No money is taken for it, and no carbon credit is bought for it, unless C Level has agreed that with you separately and in writing.

A calculated balance has no cash value. Charging starts from the day you approve it, so a calculated balance built before that day is not charged.

5. Charges, when charging begins

Charges are billed through Shopify’s app billing and appear on your Shopify invoice. We do not take payment any other way.

Charging is available to stores in the United Kingdom billed in pounds sterling. Other stores keep a calculated balance, and nothing is charged.

You are billed monthly in arrears for the whole carbon credits your balance bought that month, after the period for refunds on that month has closed.

The price is £26.25 for each tonne, plus VAT at the applicable rate. C Level adds the VAT to the charge it sends to Shopify, so the amount on your Shopify bill already includes it. C Level provides a VAT invoice for each monthly charge in the app, where you can view and print it. The price includes C Level’s costs of buying, retiring and recording the credit, and C Level’s margin.

We may change the price by giving you at least 30 days’ notice. A new price applies only to credits bought after it takes effect. If you do not accept a new price, you may remove the app before it takes effect.

You can set a monthly maximum in the app. Shopify’s approval for the capped amount also limits what can be charged.

6. Your balance and retirement

Your balance builds as orders are paid. When the balance covers a whole tonne, C Level buys a Plan Vivo carbon credit for you and retires it.

A carbon credit is one whole tonne and cannot be split. A balance below the price of a whole credit carries forward to the next month.

Retirement is not immediate, and we do not promise a date. C Level retires credits in batches on the S&P Global Environmental Registry, the registry Plan Vivo uses. Retirements are recorded privately, so they do not appear on the registry’s public pages, and a retirement may cover credits for more than one store. Until a retirement happens, the app says the credits are awaiting retirement. When it happens, the app gives you the registry reference.

A retirement cannot be reversed.

7. Refunds and cancellations

A customer refund or cancellation received before the related credit is retired reduces your balance.

If the related credit is already retired, the retirement stays. The refunded amount is deducted from your next balance. If there is no later balance, neither of us owes the other anything for it, and C Level does not have to cancel or repurchase the retired credit.

That does not apply where the refund arises from fraud, deliberate manipulation of orders or refunds, or a chargeback, or where the balance was wrong because of a material calculation error. In those cases the amount wrongly charged or wrongly credited is corrected, and whichever of us benefited pays it back.

8. What you may and may not say

Climate Counts records the climate project your store paid for. It does not measure your store’s emissions, and it does not cancel them out.

You may not use Climate Counts as evidence that an order, a product or your business is carbon neutral, net zero, climate positive or offset. The app gives you wording you may use, and the registry reference once a credit is retired.

You are responsible for every statement your store displays or publishes about Climate Counts, the credits or their effect. You must use current evidence and any qualifying wording supplied with the registry record. You must not change that wording in a way that exaggerates the environmental effect of the funding. You must remove or correct a statement promptly if we tell you it is inaccurate, unsupported or no longer current.

9. Your responsibilities

You confirm that:

• you are authorised to bind the business that owns the store;
• you collect your Shopify order data lawfully and have told your customers what you need to tell them about it;
• you will use the app only for your own store and in line with Shopify’s terms.

10. Suspending or ending the service

You may change your rule or remove the app at any time. A change applies to orders paid after you save it. It never changes an order already counted or a month already settled.

We may suspend or end your use of Climate Counts, with notice where it is reasonable to give it, if:

• you do not pay a charge when it is due;
• you make a statement that breaks section 8 and do not correct it when asked;
• you misuse the app, or use it in a way that creates a security risk;
• Shopify restricts or removes the app, or your store’s access to it;
• the law or a regulator requires us to.

We may also end the service for everyone by giving at least 60 days’ notice.

11. When you remove the app

When you remove the app, no further orders are counted. Any credit already retired stays retired.

If you remove the app before your balance reaches the price of a whole carbon credit, the remaining balance is cancelled. You are not charged for it, and neither you nor C Level owes the other anything.

Project funding you have already been charged for is used for the credits it was charged for, and those credits are retired as section 6 describes.

The data processing schedule in Part B says what happens to your data.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, C Level is not liable for indirect or consequential loss, or for loss of profit, revenue, business, anticipated savings or goodwill.

Subject to that, C Level’s total liability arising from Climate Counts in any 12 month period is limited to the greater of £500 and the app or service charges you paid in the previous 12 months. Money paid for carbon credits, which C Level passes on to buy them, is not counted as an app or service charge.

This limit does not apply to C Level’s duties to retire credits you have paid for, or to refund money under sections 7 and 11.

We do not promise the app will be free of faults or always available. The app depends on Shopify sending us your orders. If a fault affects your figures, we will tell you plainly and correct the record.

13. Intellectual property and confidentiality

C Level owns the app and everything in it. You may use it for your own store while these terms apply. You may not copy, resell, reverse engineer or build a competing service from it.

Each of us will keep confidential the other’s non-public business information received through Climate Counts, and use it only for the service.

14. General

Changes: we may change these terms by giving at least 30 days’ notice in the app or by email. A change to charges follows section 5.

Notices: we send notices in the app, or to the email address you give us. You send notices to [email protected] or to C Level Earth Limited, The Innovation Centre, University of Sussex, Science Park Square, Falmer, Brighton, BN1 9SB.

Assignment: you may not transfer these terms without our written agreement. We may transfer them to a business that takes over Climate Counts, and will tell you.

Severability: if a court finds part of these terms unenforceable, the rest continues.

Waiver: if we do not enforce a right straight away, we have not given it up.

Entire agreement: these terms, Part B and the price shown in the app are the whole agreement about Climate Counts.

Third parties: nobody else can enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

Law: these terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Data processing schedule

This schedule forms part of the merchant terms. It applies where C Level processes personal data on your behalf. It meets the requirements of Article 28 of the UK GDPR.

B1. Roles

When C Level works out balances towards carbon credits from your Shopify order data, you are the controller and C Level is your processor.

C Level is an independent controller of other personal data it holds about Climate Counts: your staff contact details, billing and invoice records, security records, records kept to meet legal duties, and registry records. C Level’s privacy notice covers that data: https://clevel.co.uk/climate-counts-privacy/

B2. Details of the processing

Subject matter and purpose: working out balances towards carbon credits from eligible sales, keeping the record behind them, and answering privacy requests Shopify passes on.

Duration: while the app is installed, and then as section B8 describes.

Categories of data subject: your customers, and your staff who use the app.

Types of personal data:

• Shopify’s order messages include your customer’s name, email address, telephone number and address. These pass through C Level’s systems when Shopify delivers the message. The app does not read, store or log those fields.
• The app stores Shopify’s order and refund identifiers, your own order number (such as #1001), order amounts, currency and exchange rate. These identifiers can be personal data, because Shopify can connect them to a customer.
• For your staff: the Shopify user identifier of the person who accepted these terms.

No special category data is processed.

B3. Instructions

C Level processes the personal data only on your documented instructions. Installing the app and accepting these terms are your instructions, including the transfers described in B5.

C Level will tell you straight away if it believes an instruction breaks data protection law.

If the law requires C Level to process the data in another way, C Level will tell you before it does so, unless the law forbids that.

B4. Confidentiality and security

Everyone at C Level authorised to process the data is bound to keep it confidential.

C Level takes appropriate technical and organisational measures to protect the data, including:

• encryption of data in transit and at rest;
• checking the signature on every message from Shopify before it is read;
• requiring a Shopify session token that proves which store is asking before any figures are shown;
• limiting staff access to what the work needs, protecting the operations pages with a secret key, and recording every staff access to them for 12 months.

B5. Sub-processors and international transfers

You give general authorisation for C Level to use sub-processors. The current sub-processors are:

• Cloudflare, Inc. hosts the app and its database. The database is set to store data in the European Union. Cloudflare’s network may process a message in the data centre nearest to where it comes from, which can be outside the UK and the EU.
• Brevo (Sendinblue SAS, France) sends alert emails to C Level staff. These name a store and contain no customer names or contact details.

C Level will tell you at least 30 days before adding or replacing a sub-processor. You may object on reasonable data protection grounds. If we cannot resolve the objection, you may remove the app.

C Level puts contract terms in place with each sub-processor that give the same data protection obligations as this schedule. C Level stays responsible to you for each sub-processor’s performance.

Where personal data is transferred outside the UK, C Level relies on a lawful transfer mechanism. For Cloudflare, that is Cloudflare’s data processing addendum, which includes the EU standard contractual clauses and the UK International Data Transfer Addendum.

B6. Helping you meet your duties

C Level will help you, taking into account the nature of the processing and the information available to it, to:

• answer requests from your customers to exercise their rights;
• keep the data secure;
• notify personal data breaches;
• carry out data protection impact assessments, and consult the Information Commissioner where that is required.

B7. Personal data breaches

C Level will notify you without undue delay after becoming aware of a personal data breach affecting the personal data it processes for you. This includes accidental or unlawful loss, destruction, alteration, disclosure of, or access to, that data. C Level will give you the information reasonably available to it and cooperate with your investigation, your notifications and any remedial action.

B8. Deletion and return

When you remove the app, C Level stops processing. Shopify sends a request to erase the store’s data about 48 hours later, and C Level then deletes the order records and access credentials it holds for your store, except the accounting records described below and information it must keep to establish, exercise or defend a legal claim.

Before that, you may ask for a copy of the data, and C Level will provide it.

While the app is installed:

• the list of recent orders on your dashboard is deleted after 90 days;
• when Shopify passes on a customer’s erasure request, C Level deletes its records of the messages about those orders and their entries in the recent orders list, and removes the order identifiers from its accounting records. The amounts and the month stay, because they are accounting records and no longer identify the customer. C Level acts within the 30 days Shopify allows and tells you what it did.

C Level keeps the accounting records for your store for six years after the month they belong to, as an independent controller, because UK VAT law requires it. They hold your store’s details, the monthly totals, charges, VAT and the credits retired for you. They do not contain customer identifiers.

B9. Audits

C Level will make available to you the information needed to show that it meets this schedule. It will allow and contribute to audits and inspections by you or an auditor you appoint. You give reasonable notice, the audit takes place in normal working hours, and the auditor keeps what they learn confidential.

B10. Contact

Data protection contact for Climate Counts: [email protected]. By post: C Level Earth Limited, The Innovation Centre, University of Sussex, Science Park Square, Falmer, Brighton, BN1 9SB.